# 'Unable to Verify' QR message on ZATCA app **URL:** \ **Category:** QR code\ **Created:** [November 18, 2023, 5:15pm UTC](https://zatca1.discourse.group/t/unable-to-verify-qr-message-on-zatca-app/1001 "2023-11-18T17:15:43Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![harishkumar](https://avatars.discourse-cdn.com/v4/letter/h/e68b1a/32.png) [@harishkumar](https://zatca1.discourse.group/u/harishkumar)\ **Post date:** [November 18, 2023, 5:15pm UTC](https://zatca1.discourse.group/t/unable-to-verify-qr-message-on-zatca-app/1001/1 "2023-11-18T17:15:43Z")
We are experiencing this issue from this morning. On scanning the QR Code on ZATCA’s app, the message displayed is ‘Unable to verify’. Screenshot given below. ![WhatsApp Image 2023-11-17 at 12.14.01 PM](https://europe1.discourse-cdn.com/flex013/uploads/zatca1/original/1X/94dfd5f2015559c770f7ee3157a8b4d1c8c47932.jpeg) What do we need to correct this? ---
**Author:** ![harishkumar](https://avatars.discourse-cdn.com/v4/letter/h/e68b1a/32.png) [@harishkumar](https://zatca1.discourse.group/u/harishkumar)\ **Post date:** [November 20, 2023, 7:54pm UTC](https://zatca1.discourse.group/t/unable-to-verify-qr-message-on-zatca-app/1001/2 "2023-11-20T19:54:58Z")
We are still experiencing this. Please respond to this ---
**Author:** ![harishkumar](https://avatars.discourse-cdn.com/v4/letter/h/e68b1a/32.png) [@harishkumar](https://zatca1.discourse.group/u/harishkumar)\ **Post date:** [December 11, 2023, 9:23am UTC](https://zatca1.discourse.group/t/unable-to-verify-qr-message-on-zatca-app/1001/3 "2023-12-11T09:23:43Z")
We are generating the QR Code for the first phase based on the ‘Guide to developed Fatoora compliant QR Code’. We generated two documents with all details same except the amount in the voucher. The QR Code is successfully scanned for one while it is not scanned for the other. Please help us understand what we need to do to overcome this issue. The XMLs are given below. \ reporting:1.0 FVXS1303134 72e42c86-aaff-4d44-9fc9-d9e0a94a02ed 2023-12-01 18:58:58 388 SAR SAR QR ARFHQU0gQVJBQklBIENPIExURAIPMzAwNDk2OTg3NjAwMDAzAxMyMDIzLTEyLTAxVDE4OjU4OjU4BAgxMDM1MC4wMAUHMTM1MC4wMA== 300496987600003 Dammam Saudi Arabia 6662 3290 AT TAAWN Al Khobar 34632 Eastern SA 300496987600003 VAT GAM ARABIA CO LTD 300055176400003 1 12 1236 5623 KSA RIYADH 47277 KSA SA 300055176400003 VAT AL-AYUNI INVESTMENT & CONTRACTING CO. 2023-12-01 2023-12-01 20 1350.00 9000.00 1350.00 S 15.00 VAT 1350.00 9000.00 9000.00 10350.00 0.00 0.00 0 10350.00 1 1.00 9000.00 false 0 0.00 1350.00 10350.00 GENERATOR 440 KVA S 15.00 VAT 9000.00000 the above XML has a QR code which is getting a result correctly on scan however when the below XML for another document which differes from the above only in the amount is not getting scanned, \ reporting:1.0 FVXS1303135 9ce0496b-6bae-41bf-93e1-215b20655c42 2023-12-01 19:16:04 388 SAR SAR QR ARFHQU0gQVJBQklBIENPIExURAIPMzAwNDk2OTg3NjAwMDAzAxMyMDIzLTEyLTAxVDE5OjE2OjA0BAc5MjAwLjAwBQcxMjAwLjAw 300496987600003 Dammam Saudi Arabia 6662 3290 AT TAAWN Al Khobar 34632 Eastern SA 300496987600003 VAT GAM ARABIA CO LTD 300055176400003 1 12 1236 5623 KSA RIYADH 47277 KSA SA 300055176400003 VAT AL-AYUNI INVESTMENT & CONTRACTING CO. 2023-12-01 2023-12-01 20 1200.00 8000.00 1200.00 S 15.00 VAT 1200.00 8000.00 8000.00 9200.00 0.00 0.00 0 9200.00 1 1.00 8000.00 false 0 0.00 1200.00 9200.00 GENERATOR 440 KVA S 15.00 VAT 8000.00000 ---
**Author:** ![harishkumar](https://avatars.discourse-cdn.com/v4/letter/h/e68b1a/32.png) [@harishkumar](https://zatca1.discourse.group/u/harishkumar)\ **Post date:** [December 11, 2023, 9:24am UTC](https://zatca1.discourse.group/t/unable-to-verify-qr-message-on-zatca-app/1001/4 "2023-12-11T09:24:19Z")
We are generating the QR Code for the first phase based on the ‘Guide to developed Fatoora compliant QR Code’. We generated two documents with all details same except the amount in the voucher. The QR Code is successfully scanned for one while it is not scanned for the other. Please help us understand what we need to do to overcome this issue. The XMLs are given below. \ reporting:1.0 FVXS1303134 72e42c86-aaff-4d44-9fc9-d9e0a94a02ed 2023-12-01 18:58:58 388 SAR SAR QR ARFHQU0gQVJBQklBIENPIExURAIPMzAwNDk2OTg3NjAwMDAzAxMyMDIzLTEyLTAxVDE4OjU4OjU4BAgxMDM1MC4wMAUHMTM1MC4wMA== 300496987600003 Dammam Saudi Arabia 6662 3290 AT TAAWN Al Khobar 34632 Eastern SA 300496987600003 VAT GAM ARABIA CO LTD 300055176400003 1 12 1236 5623 KSA RIYADH 47277 KSA SA 300055176400003 VAT AL-AYUNI INVESTMENT & CONTRACTING CO. 2023-12-01 2023-12-01 20 1350.00 9000.00 1350.00 S 15.00 VAT 1350.00 9000.00 9000.00 10350.00 0.00 0.00 0 10350.00 1 1.00 9000.00 false 0 0.00 1350.00 10350.00 GENERATOR 440 KVA S 15.00 VAT 9000.00000 the above XML has a QR code which is getting a result correctly on scan however when the below XML for another document which differs from the above only in the amount is not getting scanned, \ reporting:1.0 FVXS1303135 9ce0496b-6bae-41bf-93e1-215b20655c42 2023-12-01 19:16:04 388 SAR SAR QR ARFHQU0gQVJBQklBIENPIExURAIPMzAwNDk2OTg3NjAwMDAzAxMyMDIzLTEyLTAxVDE5OjE2OjA0BAc5MjAwLjAwBQcxMjAwLjAw 300496987600003 Dammam Saudi Arabia 6662 3290 AT TAAWN Al Khobar 34632 Eastern SA 300496987600003 VAT GAM ARABIA CO LTD 300055176400003 1 12 1236 5623 KSA RIYADH 47277 KSA SA 300055176400003 VAT AL-AYUNI INVESTMENT & CONTRACTING CO. 2023-12-01 2023-12-01 20 1200.00 8000.00 1200.00 S 15.00 VAT 1200.00 8000.00 8000.00 9200.00 0.00 0.00 0 9200.00 1 1.00 8000.00 false 0 0.00 1200.00 9200.00 GENERATOR 440 KVA S 15.00 VAT 8000.00000 ---
**Author:** ![harishkumar](https://avatars.discourse-cdn.com/v4/letter/h/e68b1a/32.png) [@harishkumar](https://zatca1.discourse.group/u/harishkumar)\ **Post date:** [January 11, 2024, 7:40am UTC](https://zatca1.discourse.group/t/unable-to-verify-qr-message-on-zatca-app/1001/5 "2024-01-11T07:40:32Z")
Please guide us on this ---
**Author:** ![MuShalaby](https://avatars.discourse-cdn.com/v4/letter/m/f4b2a3/32.png) [@MuShalaby](https://zatca1.discourse.group/u/MuShalaby)\ **Post date:** [March 6, 2024, 1:36pm UTC](https://zatca1.discourse.group/t/unable-to-verify-qr-message-on-zatca-app/1001/6 "2024-03-06T13:36:11Z")
If you’re still facing this issue even after updating the mobile app with the last version. Kindly share the XML file for the full invoice with ZATCA via the official channels or your RM for further investigation by the technical team. ---
**Author:** ![Pankaj\_Chibhrani](https://avatars.discourse-cdn.com/v4/letter/p/da6949/32.png) [@Pankaj\_Chibhrani](https://zatca1.discourse.group/u/Pankaj_Chibhrani)\ **Post date:** [March 27, 2025, 8:31am UTC](https://zatca1.discourse.group/t/unable-to-verify-qr-message-on-zatca-app/1001/7 "2025-03-27T08:31:00Z")
I am also facing the same issue. Below is the QR code - 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 ---
**Author:** ![Aturkistani](https://avatars.discourse-cdn.com/v4/letter/a/8baadc/32.png) [@Aturkistani](https://zatca1.discourse.group/u/Aturkistani)\ **Post date:** [March 31, 2025, 10:10am UTC](https://zatca1.discourse.group/t/unable-to-verify-qr-message-on-zatca-app/1001/8 "2025-03-31T10:10:57Z")
Dear @Pankaj_Chibhrani, Are you scanning the QR code from outside KSA? or using any VPNs?, if yes, then it might be the issue. As scanning QR codes is restricted to be done only inside KSA for security reasons. Thank you for your understanding. Regards, ---
**Author:** ![Aturkistani](https://avatars.discourse-cdn.com/v4/letter/a/8baadc/32.png) [@Aturkistani](https://zatca1.discourse.group/u/Aturkistani)\ **Post date:** [March 31, 2025, 10:14am UTC](https://zatca1.discourse.group/t/unable-to-verify-qr-message-on-zatca-app/1001/9 "2025-03-31T10:14:43Z")
Dear @Pankaj_Chibhrani , The QR code has been tested successfully and it’s accurate, please make sure to install the latest version of ZATCA app and scanning only from inside KSA. Regards,