# Unable to scan e invoice qr with Zatca app

**URL:** <https://zatca1.discourse.group/t/unable-to-scan-e-invoice-qr-with-zatca-app/2059>\
**Category:** General\
**Created:** [July 25, 2024, 10:36am UTC](https://zatca1.discourse.group/t/unable-to-scan-e-invoice-qr-with-zatca-app/2059 "2024-07-25T10:36:04Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![mohan\_manakkal](https://dub1.discourse-cdn.com/flex013/user_avatar/zatca1.discourse.group/mohan_manakkal/32/996_2.png) [@mohan\_manakkal](https://zatca1.discourse.group/u/mohan_manakkal)\
**Post date:** [July 25, 2024, 10:36am UTC](https://zatca1.discourse.group/t/unable-to-scan-e-invoice-qr-with-zatca-app/2059/1 "2024-07-25T10:36:04Z")

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We cannot get results from while scanning QR code s with Zatca app, we updates the Zatca app in both ios and android.

Also we cannott scan the QR code in sample pdf provided by zatca in sdk.

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**Author:** ![lalomar](https://avatars.discourse-cdn.com/v4/letter/l/5e9695/32.png) [@lalomar](https://zatca1.discourse.group/u/lalomar)\
**Post date:** [July 25, 2024, 12:21pm UTC](https://zatca1.discourse.group/t/unable-to-scan-e-invoice-qr-with-zatca-app/2059/2 "2024-07-25T12:21:52Z")

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Dear @mohan_manakkal ,

Are you scanning the QR from outside KSA? If so, then this behavior is expected as there is a limitation in the app

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**Author:** ![mohan\_manakkal](https://dub1.discourse-cdn.com/flex013/user_avatar/zatca1.discourse.group/mohan_manakkal/32/996_2.png) [@mohan\_manakkal](https://zatca1.discourse.group/u/mohan_manakkal)\
**Post date:** [July 28, 2024, 11:18am UTC](https://zatca1.discourse.group/t/unable-to-scan-e-invoice-qr-with-zatca-app/2059/3 "2024-07-28T11:18:04Z")

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Thanks ,  
Yes I am scanning from outside KSA.

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**Author:** ![the.mallu.guy](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@the.mallu.guy](https://zatca1.discourse.group/u/the.mallu.guy)\
**Post date:** [August 15, 2024, 7:39am UTC](https://zatca1.discourse.group/t/unable-to-scan-e-invoice-qr-with-zatca-app/2059/4 "2024-08-15T07:39:13Z")

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Hi @mohan_manakkal, i am also experiencing this issue not only from outside KSA but also from inside KSA. Did you find anything helpful regarding this ?

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**Author:** ![Ankit.K.Tiwari](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ankit.K.Tiwari](https://zatca1.discourse.group/u/Ankit.K.Tiwari)\
**Post date:** [August 15, 2024, 7:40am UTC](https://zatca1.discourse.group/t/unable-to-scan-e-invoice-qr-with-zatca-app/2059/5 "2024-08-15T07:40:39Z")

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@the.mallu.guy when scanning from within Kingdom, please make sure there is no VPN and if you are using office wifi (which likely has some firewall restrictions) try switching to mobile network.

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**Author:** ![the.mallu.guy](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@the.mallu.guy](https://zatca1.discourse.group/u/the.mallu.guy)\
**Post date:** [August 18, 2024, 10:22am UTC](https://zatca1.discourse.group/t/unable-to-scan-e-invoice-qr-with-zatca-app/2059/6 "2024-08-18T10:22:14Z")

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Thanks. I will give a try