# Unable to Obtain Production CSID Despite Successful Compliance Completion

**URL:** <https://zatca1.discourse.group/t/unable-to-obtain-production-csid-despite-successful-compliance-completion/9819>\
**Category:** FATOORA portal and Simulation portal\
**Created:** [February 26, 2026, 7:47am UTC](https://zatca1.discourse.group/t/unable-to-obtain-production-csid-despite-successful-compliance-completion/9819 "2026-02-26T07:47:18Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![osman](https://avatars.discourse-cdn.com/v4/letter/o/f14d63/32.png) [@osman](https://zatca1.discourse.group/u/osman)\
**Post date:** [February 26, 2026, 7:47am UTC](https://zatca1.discourse.group/t/unable-to-obtain-production-csid-despite-successful-compliance-completion/9819/1 "2026-02-26T07:47:18Z")

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Dear Portal Team,

I am experiencing an issue while attempting to obtain a Production CSID (PCSID) in the Simulation environment.

Here are the details of the process completed so far:

CSR Title: 1000

Pre-compliance CSID successfully obtained

Three required compliance documents submitted:  
• Standard Tax Invoice  
• Standard Debit Note  
• Standard Credit Note

All documents returned clearanceStatus = CLEARED

Compliance invoices were submitted via:  
/e-invoicing/simulation/compliance/invoices

All APIs are being called using the new domain:  
gw-fatoora.zatca.gov.sa

However, when requesting the Production CSID via:  
/e-invoicing/simulation/production/csids

I receive the following error:

“Please make sure the compliance check process has been done before obtaining a Production CSID (PCSID).”

Does any of you know whether there are any known issues affecting Title 1000 onboarding in the simulation environment?

I can provide the request ID if needed. I sent an email to the support team, also.