# Unable to Generate OTP in Fatoora Portal

**URL:** <https://zatca1.discourse.group/t/unable-to-generate-otp-in-fatoora-portal/1378>\
**Category:** FATOORA portal and Simulation portal\
**Created:** [March 19, 2024, 9:33am UTC](https://zatca1.discourse.group/t/unable-to-generate-otp-in-fatoora-portal/1378 "2024-03-19T09:33:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![hemavathy.r](https://avatars.discourse-cdn.com/v4/letter/h/8baadc/32.png) [@hemavathy.r](https://zatca1.discourse.group/u/hemavathy.r)\
**Post date:** [March 19, 2024, 9:33am UTC](https://zatca1.discourse.group/t/unable-to-generate-otp-in-fatoora-portal/1378/1 "2024-03-19T09:33:19Z")

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Dear Team,

Unable to generate OTP in simulation environment. When clicking on Generate OTP the wait icon is showing continuously and not moving to another page. This issue is there from yesterday.  
Attached screenshot for your reference.

 ![GenerateOTP](https://europe1.discourse-cdn.com/flex013/uploads/zatca1/original/1X/f42df83ff3531ef3ad21516b13988ba40cc7f67d.jpeg)

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**Author:** ![sameer](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@sameer](https://zatca1.discourse.group/u/sameer)\
**Post date:** [March 27, 2024, 4:24am UTC](https://zatca1.discourse.group/t/unable-to-generate-otp-in-fatoora-portal/1378/2 "2024-03-27T04:24:54Z")

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HI @Ankit.K.Tiwari, Can you please check this issue, yesterday most of our customer have faced this issue while onboarding to live. Due this issue we are unable to onboard the customer.

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**Author:** ![maryam](https://avatars.discourse-cdn.com/v4/letter/m/5f9b8f/32.png) [@maryam](https://zatca1.discourse.group/u/maryam)\
**Post date:** [March 27, 2024, 11:49am UTC](https://zatca1.discourse.group/t/unable-to-generate-otp-in-fatoora-portal/1378/3 "2024-03-27T11:49:21Z")

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Hi, we are getting the same issue. Please resolve at earliest.