# Service Unavailable – ZATCA API Down **URL:** \ **Category:** Clearance and Reporting\ **Created:** [October 19, 2025, 8:31pm UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738 "2025-10-19T20:31:25Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![mnuaimi](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@mnuaimi](https://zatca1.discourse.group/u/mnuaimi)\ **Post date:** [October 19, 2025, 8:31pm UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/1 "2025-10-19T20:31:25Z")
## Service Unavailable – ZATCA API Down Dear ZATCA Team We are currently experiencing an outage when connecting to the ZATCA API. All requests to the clearance endpoint are returning the following response: ### Details - **Issue:** Service Unavailable (HTTP 503) - **Impact:** Invoice clearance process is completely halted - **Environment:** ( Production) - **Started at:** (before 90 mins) We have confirmed that: - Our network connectivity and system configuration are working correctly. - The issue appears to be on the ZATCA side, as the API is not responding at all. Kindly confirm if there is an ongoing maintenance or outage affecting the service, and please advise on the expected recovery time. Thank you for your prompt support. ---
**Author:** ![hima223384](https://avatars.discourse-cdn.com/v4/letter/h/b77776/32.png) [@hima223384](https://zatca1.discourse.group/u/hima223384)\ **Post date:** [October 19, 2025, 8:38pm UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/2 "2025-10-19T20:38:43Z")
> [@mnuaimi](#): > > We have confirmed that: > > - Our network connectivity and system configuration are working correctly. > - The issue appears to be on the ZATCA side, as the API is not responding at all. > > Kindly confirm if there is an ongoing maintenance or outage affecting the service, and please advise on the expected recovery time. > > Thank you for your prompt support. SAME ISSUE BRO , Response Code : 503 : Service Temporarily Unavailable , ---
**Author:** ![sidiq](https://dub1.discourse-cdn.com/flex013/user_avatar/zatca1.discourse.group/sidiq/32/861_2.png) [@sidiq](https://zatca1.discourse.group/u/sidiq)\ **Post date:** [October 19, 2025, 9:13pm UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/3 "2025-10-19T21:13:24Z")
Dear ZATCA Support Team, We are currently facing an issue while connecting to the ZATCA API. The system is returning the following response: ```auto Response Code: 503 Message: Service Temporarily Unavailable ``` This issue is occurring during the API call to generate/clear invoices. Our integration was working fine earlier, and no configuration changes have been made recently. Please confirm if there is any ongoing service outage or scheduled maintenance on the ZATCA compliance/production environment. Kindly provide guidance on when the service will be restored or if any corrective action is required from our side. ---
**Author:** ![mekhlafy](https://avatars.discourse-cdn.com/v4/letter/m/8491ac/32.png) [@mekhlafy](https://zatca1.discourse.group/u/mekhlafy)\ **Post date:** [October 20, 2025, 8:27am UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/4 "2025-10-20T08:27:44Z")
the service is down now {“httpCode”:“500”,“httpMessage”:“URL Open error”,“moreInformation”:“Could not connect to endpoint”} ---
**Author:** ![m.khatib.minerets](https://avatars.discourse-cdn.com/v4/letter/m/e36b37/32.png) [@m.khatib.minerets](https://zatca1.discourse.group/u/m.khatib.minerets)\ **Post date:** [October 20, 2025, 8:30am UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/5 "2025-10-20T08:30:39Z")
We would like to inform you that we have received numerous complaints from our customers stating that the Zatca platform has been completely out of service since 11:00 AM today, OCT 20, 2025, until the time of sending this message. and also they faced un-stable communication with ZATCA service since last Saturday OCT 18 2025 early morning. This outage has disrupted our ability to provide our services as required, leading to customer dissatisfaction and impacting their business. We hope you can urgently clarify the reasons for this outage and the expected timeframe for resuming service. ---
**Author:** ![Tarun](https://avatars.discourse-cdn.com/v4/letter/t/ce7236/32.png) [@Tarun](https://zatca1.discourse.group/u/Tarun)\ **Post date:** [October 20, 2025, 8:44am UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/6 "2025-10-20T08:44:07Z")
The server is down : **Errors** 1. ZATCA Server is not able to process this invoice at the moment. Please resend the invoice after some time. ---
**Author:** ![adnanshafi](https://avatars.discourse-cdn.com/v4/letter/a/6a8cbe/32.png) [@adnanshafi](https://zatca1.discourse.group/u/adnanshafi)\ **Post date:** [October 20, 2025, 8:46am UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/7 "2025-10-20T08:46:11Z")
Dear @Ankit.K.Tiwari \ All Moderators, Can you please reply with or without any expected time for resolution. So that we can share with all our customers. Thanks & regards ---
**Author:** ![anusv](https://avatars.discourse-cdn.com/v4/letter/a/dc4da7/32.png) [@anusv](https://zatca1.discourse.group/u/anusv)\ **Post date:** [October 20, 2025, 9:03am UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/8 "2025-10-20T09:03:05Z")
We are also facing the issue from yesterday ,lot of 504,503 & 500 responses ---
**Author:** ![bahaeddine](https://avatars.discourse-cdn.com/v4/letter/b/3ec8ea/32.png) [@bahaeddine](https://zatca1.discourse.group/u/bahaeddine)\ **Post date:** [October 20, 2025, 9:04am UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/9 "2025-10-20T09:04:05Z")
same error {‘httpCode’: ‘500’, ‘httpMessage’: ‘URL Open error’, ‘moreInformation’: ‘Could not connect to endpoint’}. and no response from ZATCA team . ---
**Author:** ![omarna](https://avatars.discourse-cdn.com/v4/letter/o/848f3c/32.png) [@omarna](https://zatca1.discourse.group/u/omarna)\ **Post date:** [October 20, 2025, 9:04am UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/10 "2025-10-20T09:04:23Z")
Our Clients Are also facing the same problem Last Reported Invoice was an hour ago Last Cleared Invoice was two hours ago ---
**Author:** ![omarna](https://avatars.discourse-cdn.com/v4/letter/o/848f3c/32.png) [@omarna](https://zatca1.discourse.group/u/omarna)\ **Post date:** [October 20, 2025, 9:39am UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/11 "2025-10-20T09:39:11Z")
just now they were able to clear invoices again ---
**Author:** ![plasker](https://avatars.discourse-cdn.com/v4/letter/p/edb3f5/32.png) [@plasker](https://zatca1.discourse.group/u/plasker)\ **Post date:** [October 20, 2025, 9:44am UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/12 "2025-10-20T09:44:22Z")
Hey all, There is a global AWS server outage going on. If at all, there could be some services at ZATCA side that might be depending AWS. So expect it to be resolved in coming hours. ---
**Author:** ![IbrahimMohy](https://avatars.discourse-cdn.com/v4/letter/i/e19b73/32.png) [@IbrahimMohy](https://zatca1.discourse.group/u/IbrahimMohy)\ **Post date:** [October 20, 2025, 10:35am UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/13 "2025-10-20T10:35:14Z")
is there the issue solved or not ? ---
**Author:** ![adnanshafi](https://avatars.discourse-cdn.com/v4/letter/a/6a8cbe/32.png) [@adnanshafi](https://zatca1.discourse.group/u/adnanshafi)\ **Post date:** [October 20, 2025, 11:36am UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/14 "2025-10-20T11:36:48Z")
Looks like resolved as many of our customer even we are now able to submit and invoices got cleared. ---
**Author:** ![mustufa5185](https://dub1.discourse-cdn.com/flex013/user_avatar/zatca1.discourse.group/mustufa5185/32/1263_2.png) [@mustufa5185](https://zatca1.discourse.group/u/mustufa5185)\ **Post date:** [October 20, 2025, 11:51am UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/15 "2025-10-20T11:51:48Z")
We noticed that it was resolved at 12:30 PM KSA time. ---
**Author:** ![SP\_AdvanceSystem](https://dub1.discourse-cdn.com/flex013/user_avatar/zatca1.discourse.group/sp_advancesystem/32/1581_2.png) [@SP\_AdvanceSystem](https://zatca1.discourse.group/u/SP_AdvanceSystem)\ **Post date:** [October 21, 2025, 1:55pm UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/16 "2025-10-21T13:55:00Z")
500: { “httpCode”: “500”, “httpMessage”: “URL Open error”, “moreInformation”: “Could not connect to endpoint” } { “httpCode”: “500”, “httpMessage”: “URL Open error”, “moreInformation”: “Could not connect to endpoint” } ---
**Author:** ![mnuaimi](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@mnuaimi](https://zatca1.discourse.group/u/mnuaimi)\ **Post date:** [November 12, 2025, 8:54pm UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/17 "2025-11-12T20:54:50Z")
Dear ZATCA Support Team, We are currently facing an issue while connecting to the ZATCA API. The system is returning the following response: 503 service unavailable. ---
**Author:** ![hima223384](https://avatars.discourse-cdn.com/v4/letter/h/b77776/32.png) [@hima223384](https://zatca1.discourse.group/u/hima223384)\ **Post date:** [November 12, 2025, 9:52pm UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/18 "2025-11-12T21:52:50Z")
Good evening everyone. Around 11:44 PM, I’m having trouble sending invoices to zatca. The error message is: Response Code: 503: Service Temporarily Unavailable Is there an explanation for this problem? ---
**Author:** ![hima223384](https://avatars.discourse-cdn.com/v4/letter/h/b77776/32.png) [@hima223384](https://zatca1.discourse.group/u/hima223384)\ **Post date:** [November 12, 2025, 11:11pm UTC](https://zatca1.discourse.group/t/service-unavailable-zatca-api-down/8738/19 "2025-11-12T23:11:27Z")
The service is back up and running. 2:00 AM