# Onboarding new device problem Missing-ComplianceSteps

**URL:** <https://zatca1.discourse.group/t/onboarding-new-device-problem-missing-compliancesteps/9220>\
**Category:** Onboarding, renewal and revocation\
**Created:** [November 27, 2025, 8:56am UTC](https://zatca1.discourse.group/t/onboarding-new-device-problem-missing-compliancesteps/9220 "2025-11-27T08:56:02Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![yamanhusari](https://avatars.discourse-cdn.com/v4/letter/y/ba9def/32.png) [@yamanhusari](https://zatca1.discourse.group/u/yamanhusari)\
**Post date:** [November 27, 2025, 8:56am UTC](https://zatca1.discourse.group/t/onboarding-new-device-problem-missing-compliancesteps/9220/1 "2025-11-27T08:56:02Z")

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while im onboaring new device for simplified and tax invocies im getting this error

Production CSIDs final {‘code’: ‘Missing-ComplianceSteps’, ‘message’: ‘The compliance certificate is not done with the following compliance steps yet [simplified-compliant,simplified-credit-note-compliant,simplified-debit-note-compliant]’}

and this message comes for simplified and their associated notes

compliance check \<Response [400]\>  
compliance check {‘validationResults’: {‘infoMessages’: [{‘type’: ‘INFO’, ‘code’: ‘XSD\_ZATCA\_VALID’, ‘category’: ‘XSD validation’, ‘message’: ‘Complied with UBL 2.1 standards in line with ZATCA specifications’, ‘status’: ‘PASS’}], ‘warningMessages’: , ‘errorMessages’: [{‘type’: ‘ERROR’, ‘code’: ‘invalid-digital-signature’, ‘category’: ‘SIGNATURE\_ERRORS’, ‘message’: ‘Digital signature not found’, ‘status’: ‘ERROR’}], ‘status’: ‘ERROR’}, ‘reportingStatus’: ‘NOT\_REPORTED’, ‘clearanceStatus’: None, ‘qrSellertStatus’: None, ‘qrBuyertStatus’: None}

before 24 Nov i was making onboarding with same everything it was working fine

but after 24 nov 2025 this problem comes please help

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**Author:** ![AymanBouik](https://avatars.discourse-cdn.com/v4/letter/a/f04885/32.png) [@AymanBouik](https://zatca1.discourse.group/u/AymanBouik)\
**Post date:** [November 27, 2025, 10:35am UTC](https://zatca1.discourse.group/t/onboarding-new-device-problem-missing-compliancesteps/9220/2 "2025-11-27T10:35:04Z")

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> [@yamanhusari](#):
>
> is message comes for simplified and their associated notes

Hi,

We are experiencing the same issue with **Simplified invoices** during the onboarding process.  
Could the KSA Team please update us?  
This issue is currently blocking us from onboarding our clients.

Thank you.

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**Author:** ![hima223384](https://avatars.discourse-cdn.com/v4/letter/h/b77776/32.png) [@hima223384](https://zatca1.discourse.group/u/hima223384)\
**Post date:** [November 27, 2025, 10:36am UTC](https://zatca1.discourse.group/t/onboarding-new-device-problem-missing-compliancesteps/9220/3 "2025-11-27T10:36:10Z")

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HI

same issue with me

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**Author:** ![yamanhusari](https://avatars.discourse-cdn.com/v4/letter/y/ba9def/32.png) [@yamanhusari](https://zatca1.discourse.group/u/yamanhusari)\
**Post date:** [November 30, 2025, 8:34am UTC](https://zatca1.discourse.group/t/onboarding-new-device-problem-missing-compliancesteps/9220/4 "2025-11-30T08:34:42Z")

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it start to show on 24/11 before that every thing was working fine

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**Author:** ![Majd\_Alawadi](https://dub1.discourse-cdn.com/flex013/user_avatar/zatca1.discourse.group/majd_alawadi/32/1518_2.png) [@Majd\_Alawadi](https://zatca1.discourse.group/u/Majd_Alawadi)\
**Post date:** [November 30, 2025, 2:10pm UTC](https://zatca1.discourse.group/t/onboarding-new-device-problem-missing-compliancesteps/9220/5 "2025-11-30T14:10:30Z")

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**The issue has been resolved. Please try again and inform us if you experience any further issues.**

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**Author:** ![Majd\_Alawadi](https://dub1.discourse-cdn.com/flex013/user_avatar/zatca1.discourse.group/majd_alawadi/32/1518_2.png) [@Majd\_Alawadi](https://zatca1.discourse.group/u/Majd_Alawadi)\
**Post date:** [November 30, 2025, 2:10pm UTC](https://zatca1.discourse.group/t/onboarding-new-device-problem-missing-compliancesteps/9220/6 "2025-11-30T14:10:42Z")

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**The issue has been resolved. Please try again and inform us if you experience any further issues.**