# New Unexpected Error Message

**URL:** <https://zatca1.discourse.group/t/new-unexpected-error-message/5280>\
**Category:** Signing process\
**Created:** [January 21, 2025, 10:45am UTC](https://zatca1.discourse.group/t/new-unexpected-error-message/5280 "2025-01-21T10:45:44Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![Kraken007](https://dub1.discourse-cdn.com/flex013/user_avatar/zatca1.discourse.group/kraken007/32/686_2.png) [@Kraken007](https://zatca1.discourse.group/u/Kraken007)\
**Post date:** [January 21, 2025, 10:45am UTC](https://zatca1.discourse.group/t/new-unexpected-error-message/5280/1 "2025-01-21T10:45:44Z")

</div>

hello guys  
my application running with link to ZATCA successfully from 1 month using simulation environment without any errors or warnings but suddenly today i got this warning Message

{  
“validationResults”: {  
“infoMessages”: [  
{  
“type”: “INFO”,  
“code”: “XSD\_ZATCA\_VALID”,  
“category”: “XSD validation”,  
“message”: “Complied with UBL 2.1 standards in line with ZATCA specifications”,  
“status”: “PASS”  
}  
],  
“warningMessages”: [  
{  
“type”: “WARNING”,  
“code”: “invalid-signing-certificate”,  
“category”: “CERTIFICATE\_ERRORS”,  
“message”: “X509Certificate (CCSID / PCSID) used for signing is not valid certificate (CCSID / PCSID) for this VAT Registration Number.”,  
“status”: “WARNING”  
}  
],  
“errorMessages”: ,  
“status”: “WARNING”  
},  
“reportingStatus”: “REPORTED”  
}

With the same information as my last one that a program was working on

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<div class="post-metadata">

**Author:** ![idaoud](https://avatars.discourse-cdn.com/v4/letter/i/f9ae1b/32.png) [@idaoud](https://zatca1.discourse.group/u/idaoud)\
**Post date:** [January 21, 2025, 11:40am UTC](https://zatca1.discourse.group/t/new-unexpected-error-message/5280/2 "2025-01-21T11:40:42Z")

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Dear @Kraken007

Thanks for reaching out,

Can I kindly ask you to check it again and confirm if you are still receiving the same warning or not?

Thanks,  
Ibrahem Daoud.

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<div class="post-metadata">

**Author:** ![Kraken007](https://dub1.discourse-cdn.com/flex013/user_avatar/zatca1.discourse.group/kraken007/32/686_2.png) [@Kraken007](https://zatca1.discourse.group/u/Kraken007)\
**Post date:** [January 23, 2025, 7:35am UTC](https://zatca1.discourse.group/t/new-unexpected-error-message/5280/3 "2025-01-23T07:35:38Z")

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yes still  
{“validationResults”:{“infoMessages”:[{“type”:“INFO”,“code”:“XSD\_ZATCA\_VALID”,“category”:“XSD validation”,“message”:“Complied with UBL 2.1 standards in line with ZATCA specifications”,“status”:“PASS”}],“warningMessages”:[{“type”:“WARNING”,“code”:“certificate-issuer-name”,“category”:“CERTIFICATE\_ERRORS”,“message”:“X509Certificate (CCSID / PCSID) used for signing is not valid certificate (CCSID / PCSID) for this VAT Registration Number.”,“status”:“WARNING”}],“errorMessages”:,“status”:“WARNING”},“reportingStatus”:“REPORTED”}

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<div class="post-metadata">

**Author:** ![idaoud](https://avatars.discourse-cdn.com/v4/letter/i/f9ae1b/32.png) [@idaoud](https://zatca1.discourse.group/u/idaoud)\
**Post date:** [January 23, 2025, 7:45am UTC](https://zatca1.discourse.group/t/new-unexpected-error-message/5280/4 "2025-01-23T07:45:55Z")

</div>

Dear @Kraken007

Sharing the full request will help us to provide the usual comprehensive support,

Thanks,  
Ibrahem Daoud.

---

<div class="post-metadata">

**Author:** ![Kraken007](https://dub1.discourse-cdn.com/flex013/user_avatar/zatca1.discourse.group/kraken007/32/686_2.png) [@Kraken007](https://zatca1.discourse.group/u/Kraken007)\
**Post date:** [February 25, 2025, 1:27pm UTC](https://zatca1.discourse.group/t/new-unexpected-error-message/5280/5 "2025-02-25T13:27:48Z")

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> saalotaibi

Dears,

Thank you for reaching out.

Kindly note that this is a known general issue, that the team is investigating it, we appreciate your patience and apologize for any inconveniences. We will keep you updated once it is solved ASAP.

Thank you!

Regards,

​-------------------------------------------------------  
this answer posted from 14 days ago  
but the problem still with me

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<div class="post-metadata">

**Author:** ![Kraken007](https://dub1.discourse-cdn.com/flex013/user_avatar/zatca1.discourse.group/kraken007/32/686_2.png) [@Kraken007](https://zatca1.discourse.group/u/Kraken007)\
**Post date:** [February 25, 2025, 1:27pm UTC](https://zatca1.discourse.group/t/new-unexpected-error-message/5280/6 "2025-02-25T13:27:59Z")

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Thanks for the reply.  
As you can see, my app was working successfully and without problems for months and suddenly a problem appears and you are surprised that all the people are complaining about the same problem.

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<div class="post-metadata">

**Author:** ![idaoud](https://avatars.discourse-cdn.com/v4/letter/i/f9ae1b/32.png) [@idaoud](https://zatca1.discourse.group/u/idaoud)\
**Post date:** [February 25, 2025, 1:33pm UTC](https://zatca1.discourse.group/t/new-unexpected-error-message/5280/7 "2025-02-25T13:33:25Z")

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Dear @Kraken007

Thanks for your reply,

Kindly note that: Providing the full request along with the all steps you followed from the beginning will help us to clarify what exactly you are asking.

Please refer to this reply which was on 23-01-2025

Thanks for your understanding.

Ibrahem Daoud.