# InVailed OTP onboarding Issue

**URL:** <https://zatca1.discourse.group/t/invailed-otp-onboarding-issue/6267>\
**Category:** Onboarding, renewal and revocation\
**Created:** [March 13, 2025, 12:06pm UTC](https://zatca1.discourse.group/t/invailed-otp-onboarding-issue/6267 "2025-03-13T12:06:17Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Ziad](https://avatars.discourse-cdn.com/v4/letter/z/b782af/32.png) [@Ziad](https://zatca1.discourse.group/u/Ziad)\
**Post date:** [March 13, 2025, 12:06pm UTC](https://zatca1.discourse.group/t/invailed-otp-onboarding-issue/6267/1 "2025-03-13T12:06:17Z")

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I am facing a big issue now , everytime onboarding new customers , i got InValid OTP `HTTP POST https://gw-fatoora.zatca.gov.sa/e-invoicing/core/compliance "{"csr":" ***************……**"}" Response 400 BAD_REQUEST "{"errors":[{"code":"Invalid-OTP","message":"The provided OTP is invalid"}]}" `  
Your kindly support please

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**Author:** ![idaoud](https://avatars.discourse-cdn.com/v4/letter/i/f9ae1b/32.png) [@idaoud](https://zatca1.discourse.group/u/idaoud)\
**Post date:** [March 13, 2025, 1:20pm UTC](https://zatca1.discourse.group/t/invailed-otp-onboarding-issue/6267/2 "2025-03-13T13:20:29Z")

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Dear @Ziad

Kindly, Do not repeat your queries.

Thanks,  
Ibrahem Daoud.