# Incorrect Integration with ZATCA
**URL:** https://zatca1.discourse.group/t/incorrect-integration-with-zatca/4358
**Category:** Clearance and Reporting
**Created:** [November 27, 2024, 10:50am UTC](https://zatca1.discourse.group/t/incorrect-integration-with-zatca/4358 "2024-11-27T10:50:01Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Ekrama](https://zatca1.discourse.group/u/Ekrama)
#### Post date: [November 27, 2024, 10:50am UTC](https://zatca1.discourse.group/t/incorrect-integration-with-zatca/4358/1 "2024-11-27T10:50:01Z")
We went live with integration on 1st Nov but somehow missued a test case for prepayment/advance invoices. System incorrectly integrated 1 Payment (not prepayment) 3 times before it was highlighted as an exception. How to rectify this? is it possible to get these invoices cancelled from ZATCA?
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### Author:  [@Lina-alrehaili1](https://zatca1.discourse.group/u/Lina-alrehaili1)
#### Post date: [November 28, 2024, 7:48am UTC](https://zatca1.discourse.group/t/incorrect-integration-with-zatca/4358/2 "2024-11-28T07:48:05Z")
Hello @Ekrama,
Thank you for your query.
Please note that the cancellation of incorrect invoices can be done by generating a credit note referencing each incorrect invoice. This will effectively cancel out the value of the original invoice in the system.
Furthermore, you can escalate the issue directly to ZATCA via their support channels. Provide detailed logs and documentation regarding the incorrect submissions for their review.
SP support email: sp\_support@zatca.gov.sa
Please let me know if you need further guidance or support.
Best regards,
Lina
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### Author:  [@Ekrama](https://zatca1.discourse.group/u/Ekrama)
#### Post date: [November 28, 2024, 11:18am UTC](https://zatca1.discourse.group/t/incorrect-integration-with-zatca/4358/3 "2024-11-28T11:18:44Z")
Thank you Lina for your response. Will reach out to support.