# FATOORA Simulation Portal PCSID error

**URL:** <https://zatca1.discourse.group/t/fatoora-simulation-portal-pcsid-error/816>\
**Category:** FATOORA portal and Simulation portal\
**Created:** [October 5, 2023, 10:37am UTC](https://zatca1.discourse.group/t/fatoora-simulation-portal-pcsid-error/816 "2023-10-05T10:37:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![stefano.pieri.guest](https://avatars.discourse-cdn.com/v4/letter/s/e19b73/32.png) [@stefano.pieri.guest](https://zatca1.discourse.group/u/stefano.pieri.guest)\
**Post date:** [October 5, 2023, 10:37am UTC](https://zatca1.discourse.group/t/fatoora-simulation-portal-pcsid-error/816/1 "2023-10-05T10:37:24Z")

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Hi  
we are getting the following error when trying to complete step 3 of onboarding:  
 ![image](https://europe1.discourse-cdn.com/flex013/uploads/zatca1/original/1X/697e08fd2cc75da30384a06333eb02672055b1cd.png)  
“Compliance steps for this CSID are not yet complete”  
we completed step 1 last week but we left it at that. Now a week later we completed step 2 successfully for an Invoice a Credit Note and a Debit Note but we are getting the error on final step 3.  
can you please help?

Thanks

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**Author:** ![kiaziz](https://avatars.discourse-cdn.com/v4/letter/k/dc4da7/32.png) [@kiaziz](https://zatca1.discourse.group/u/kiaziz)\
**Post date:** [October 11, 2023, 6:09am UTC](https://zatca1.discourse.group/t/fatoora-simulation-portal-pcsid-error/816/2 "2023-10-11T06:09:37Z")

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Please don’t use the sandbox (develop-portal) environment.  
please use simulation environment for testing, production env for production.

Regards,

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**Author:** ![stefano.pieri.guest](https://avatars.discourse-cdn.com/v4/letter/s/e19b73/32.png) [@stefano.pieri.guest](https://zatca1.discourse.group/u/stefano.pieri.guest)\
**Post date:** [October 13, 2023, 8:03am UTC](https://zatca1.discourse.group/t/fatoora-simulation-portal-pcsid-error/816/3 "2023-10-13T08:03:42Z")

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Thanks for the reply Kiaziz!  
I can confirm we have used the correct endpoints in all prior steps of onboarding. Details are attached:

 ![Step1 - compliance CSID](https://europe1.discourse-cdn.com/flex013/uploads/zatca1/original/1X/dc4348cf17d97b8b903315de969d2dc2188622b6.png)  
 ![Step2 - Credit Note](https://europe1.discourse-cdn.com/flex013/uploads/zatca1/original/1X/e99f759141ec39cddfde7f53498b78615a6170ce.png)  
 ![Step2 - Debite Note](https://europe1.discourse-cdn.com/flex013/uploads/zatca1/original/1X/b3102b8e54c028ee4b9fa43f58b66c9a97afbb87.png)  
 ![Step2 - Invoice](https://europe1.discourse-cdn.com/flex013/uploads/zatca1/original/1X/5063cd21f76b238584dbd1e3d1bc4d0619ad5bd3.png)  
 ![Step3 - PCSID](https://europe1.discourse-cdn.com/flex013/uploads/zatca1/original/1X/2a8211cb6aea0d80adc8665e920e642fc6f6a3f5.png)

we did revoke all existing CSIDs from simulation before completing the steps.  
Could that be the issue? Do we need to Renew rather than re-starting onboarding from beginning?  
Thanks  
Stefano

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<div class="post-metadata">

**Author:** ![stefano.pieri.guest](https://avatars.discourse-cdn.com/v4/letter/s/e19b73/32.png) [@stefano.pieri.guest](https://zatca1.discourse.group/u/stefano.pieri.guest)\
**Post date:** [October 17, 2023, 7:36am UTC](https://zatca1.discourse.group/t/fatoora-simulation-portal-pcsid-error/816/4 "2023-10-17T07:36:10Z")

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Hi Kiaziz  
just to let you knwo that we have managed to onboard 2 entities on the Simulation environment. we re-did compliance for invoice, bredit and debit notes and it worked. I suspect you may have been right about the endpoints, it could be that some steps had previously been done incorrectly .

Thanks for the prompt response, the issue is resolved,

Best Regards

Stefano