Clarification Regarding Main Company Onboarding Issue

Onboarding, renewal and revocation
1

Dear ZATCA Team,

We recently onboarded a client from Wave 11, and we’ve encountered an issue that we need clarification on.

Upon onboarding the main company, it was not fetched in the client’s list. However, you have already issued and sent us the certificate, PSCID, and signature for this main company.

Shortly after, we onboarded a branch of the same client, and it was successfully fetched within 3 minutes. The certificate, PSCID, and signature for the branch were also issued promptly.

Our client is now inquiring if they can proceed with creating invoices for the main company, despite the fact that it is not appearing in the fetched list. Could you please clarify why the main company was not fetched even though the signature and certificate have been provided?

We appreciate your assistance in resolving this matter promptly.

Best regards,

2

Dears,

This is probably that the certificate issued & sent through the API response was the CCSID (Compliance Certificate) and not the production CSID (Production Certificate).

Please make sure to complete the required invoices & associated notes in the the compliance checks phase using the CCSID before requesting the PCSID, then you will be able to request it without any issues.

And regarding your concern whether your client Main Company can send the invoices with the device that is not appearing in the onboarded devices list, the answer is no, because this device is not yet onboarded, so please make sure to complete the onboarding steps successfully.

Note: Another possible reason for this was that the device was onboarded on simulation and you are checking the production list or vice versa.

Regards,