# Cancelled Invoice but paid by client

**URL:** <https://zatca1.discourse.group/t/cancelled-invoice-but-paid-by-client/5016>\
**Category:** Clearance and Reporting\
**Created:** [January 9, 2025, 6:12am UTC](https://zatca1.discourse.group/t/cancelled-invoice-but-paid-by-client/5016 "2025-01-09T06:12:45Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![jepperly](https://avatars.discourse-cdn.com/v4/letter/j/ed8c4c/32.png) [@jepperly](https://zatca1.discourse.group/u/jepperly)\
**Post date:** [January 9, 2025, 6:12am UTC](https://zatca1.discourse.group/t/cancelled-invoice-but-paid-by-client/5016/1 "2025-01-09T06:12:45Z")

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Hi, we encountered a situation where we issue an invoice #1, but the item description was rejected by the client, so we cancelled invoice#1 but cancellation of this usually goes to higher management before it can be finalize, so we just issue invoice#2 with the preferred item description of our client, but after issuing the invoice#2 the client called us that invoice #1, was processed for payment, so instead of issuing credit note for invoice #1, we issue credit note for invoice #2, now after 3 weeks we received payment from client for invoice #2 which is cancelled, how can we fix this issue? any guide or advise? our client refuses to change the invoice number nor accept our proposal to cancel invoice #1 and issue another invoice which would be invoice #3, all the invoice have same amount + VAT. and our client refuses to cooperate on this matter.