# Onboarding, renewal and revocation **URL:** https://zatca1.discourse.group/c/onboarding/13.md?page=1 [Latest](https://zatca1.discourse.group/latest.md) · [Categories](https://zatca1.discourse.group/categories.md) **Page:** 2 --- ## [Assistance Required – CSID request keeps failing with Invalid-CSR (Sandbox / developer-portal / simulation)](https://zatca1.discourse.group/t/assistance-required-csid-request-keeps-failing-with-invalid-csr-sandbox-developer-portal-simulation/8636)
**Author:** [@AnasAlkassar](https://zatca1.discourse.group/u/AnasAlkassar)\ **Replies:** 2\ **Last updated:** [October 14, 2025, 7:55am UTC](https://zatca1.discourse.group/t/assistance-required-csid-request-keeps-failing-with-invalid-csr-sandbox-developer-portal-simulation/8636 "2025-10-14T07:55:55Z")
Hello ZATCA Technical Service Provider, We are setting up the sandbox and starting Phase-2 onboarding by requesting a CSID, but we consistently receive HTTP 400 with Invalid-CSR, despite aligning with the documented req… --- ## [{"errorCode":"400","errorCategory":"Invalid-CSR","errorMessage":"The provided Certificate Signing Request (CSR) is invalid."} production env](https://zatca1.discourse.group/t/errorcode-400-errorcategory-invalid-csr-errormessage-the-provided-certificate-signing-request-csr-is-invalid-production-env/8639)
**Author:** [@itforless](https://zatca1.discourse.group/u/itforless)\ **Replies:** 1\ **Last updated:** [October 13, 2025, 7:01am UTC](https://zatca1.discourse.group/t/errorcode-400-errorcategory-invalid-csr-errormessage-the-provided-certificate-signing-request-csr-is-invalid-production-env/8639 "2025-10-13T07:01:51Z")
================================================================================ \[2025-10-09 20:56:06\] ZATCA API CALL ================================================================================ URL: https://gw-fa… --- ## [ComplianceInvoice endpoint returns X509Certificate (CCSID / PCSID) used for signing is not valid certificate (CCSID / PCSID) for this VAT Registration Number](https://zatca1.discourse.group/t/complianceinvoice-endpoint-returns-x509certificate-ccsid-pcsid-used-for-signing-is-not-valid-certificate-ccsid-pcsid-for-this-vat-registration-number/8546)
**Author:** [@mekhlafy](https://zatca1.discourse.group/u/mekhlafy)\ **Replies:** 4\ **Last updated:** [October 9, 2025, 2:06pm UTC](https://zatca1.discourse.group/t/complianceinvoice-endpoint-returns-x509certificate-ccsid-pcsid-used-for-signing-is-not-valid-certificate-ccsid-pcsid-for-this-vat-registration-number/8546 "2025-10-09T14:06:32Z")
Hello, We’re attempting to integrate with ZATCA but are encountering the following response: { “validationResults”: { “infoMessages”: \[ { “type”: “INFO”, “code”: “XSD\_ZATCA\_VALID”, “category”: “XSD validation”, … --- ## [Renewal Process](https://zatca1.discourse.group/t/renewal-process/8616)
**Author:** [@omar](https://zatca1.discourse.group/u/omar)\ **Replies:** 0\ **Last updated:** [October 8, 2025, 10:03am UTC](https://zatca1.discourse.group/t/renewal-process/8616 "2025-10-08T10:03:14Z")
Hello! Could we please get an answer on the below questions relating to renewal? 1- Is it possible to renew an Expired certificate? 2- If not, are there any direct implications to issuing a completely new certificate … --- ## [Invalid CSR while onboarding on production](https://zatca1.discourse.group/t/invalid-csr-while-onboarding-on-production/8552)
**Author:** [@Shzzamx](https://zatca1.discourse.group/u/Shzzamx)\ **Replies:** 2\ **Last updated:** [October 2, 2025, 7:44am UTC](https://zatca1.discourse.group/t/invalid-csr-while-onboarding-on-production/8552 "2025-10-02T07:44:55Z")
Please consider it Urgent as we have to move on production tommorow @idaoud Dear Zatca Team, I dont know why each and every single time i have to face the same issue of Invalid CSR due to different resaons everytime i … --- ## [Invalid CSR on production](https://zatca1.discourse.group/t/invalid-csr-on-production/8551)
**Author:** [@Shzzamx](https://zatca1.discourse.group/u/Shzzamx)\ **Replies:** 0\ **Last updated:** [September 30, 2025, 3:41pm UTC](https://zatca1.discourse.group/t/invalid-csr-on-production/8551 "2025-09-30T15:41:23Z")
Dear Zatca Team, I dont know why each and every single time i have to face the same issue of Invalid CSR due to different resaons everytime i try to onboard i did onbaording 3 months ago at that time i faced this issue… --- ## [Journal Onboarding Issue Zatca Odoo 17](https://zatca1.discourse.group/t/journal-onboarding-issue-zatca-odoo-17/8423)
**Author:** [@AneeqUlHaq](https://zatca1.discourse.group/u/AneeqUlHaq)\ **Replies:** 1\ **Last updated:** [September 24, 2025, 8:05am UTC](https://zatca1.discourse.group/t/journal-onboarding-issue-zatca-odoo-17/8423 "2025-09-24T08:05:15Z")
Dear All, I am facing an issue while onboarding the journal in Odoo 17. Please find attached the screenshot of the error for your reference. CRN Number: 1010952333 Tax ID: 311912918500003 Both the Tax ID and CR… --- ## [401 Unauthorized – Compliance Invoices](https://zatca1.discourse.group/t/401-unauthorized-compliance-invoices/8351)
**Author:** [@chkjamil](https://zatca1.discourse.group/u/chkjamil)\ **Replies:** 1\ **Last updated:** [September 24, 2025, 8:03am UTC](https://zatca1.discourse.group/t/401-unauthorized-compliance-invoices/8351 "2025-09-24T08:03:44Z")
Aoa, My compliance CSID’s binarySecurityToken and secret were working fine on the simulation environment for validating invoices. However, for the past week, I have been facing a 401 – Unauthorized error. Here are the … --- ## [Error in PCSID Generation](https://zatca1.discourse.group/t/error-in-pcsid-generation/8487)
**Author:** [@Mehul](https://zatca1.discourse.group/u/Mehul)\ **Replies:** 1\ **Last updated:** [September 21, 2025, 11:07am UTC](https://zatca1.discourse.group/t/error-in-pcsid-generation/8487 "2025-09-21T11:07:02Z")
Hello, We are Trying to On-Board a New EGS, below is the Steps Followed. Create a CSR Login to https://fatoora.zatca.gov.sa/ Portal and get an OTP for Simulation Consume the OTP and Get CSID. Send 3 Tax XML (Tax Invoi… --- ## [Random 401 Errors on Simulation Onboarding](https://zatca1.discourse.group/t/random-401-errors-on-simulation-onboarding/8482)
**Author:** [@Adithya\_Raviraja](https://zatca1.discourse.group/u/Adithya_Raviraja)\ **Replies:** 0\ **Last updated:** [September 21, 2025, 9:10am UTC](https://zatca1.discourse.group/t/random-401-errors-on-simulation-onboarding/8482 "2025-09-21T09:10:48Z")
Hi ZATCA Team, We have been randomly receiving a 401 response code from the endpoint “https://gw-fatoora.zatca.gov.sa/e-invoicing/simulation/production/csids“ with the message “You are not authorized to use this api end… --- ## [Onboarding issue in production](https://zatca1.discourse.group/t/onboarding-issue-in-production/8340)
**Author:** [@Hari](https://zatca1.discourse.group/u/Hari)\ **Replies:** 1\ **Last updated:** [September 17, 2025, 7:46am UTC](https://zatca1.discourse.group/t/onboarding-issue-in-production/8340 "2025-09-17T07:46:25Z")
We tried to onboard a device in production, but we are getting error on onboarding link = “https://gw-fatoora.zatca.gov.sa/e-invoicing/developer-portal” endpoint = ‘/compliance/invoices’ when calling this section of ap… --- ## [Guidance on Canceling an Active Integration](https://zatca1.discourse.group/t/guidance-on-canceling-an-active-integration/8424)
**Author:** [@mnuaimi](https://zatca1.discourse.group/u/mnuaimi)\ **Replies:** 1\ **Last updated:** [September 15, 2025, 2:29pm UTC](https://zatca1.discourse.group/t/guidance-on-canceling-an-active-integration/8424 "2025-09-15T14:29:48Z")
ZATCA Team and Zatca Community, السلام عليكم We have a client who integrated with the Fatoora platform at the beginning of June. However, they later realized that they were not included in the announced waves (integrat… --- ## [CSID For many unit on the same vatNumber](https://zatca1.discourse.group/t/csid-for-many-unit-on-the-same-vatnumber/8400)
**Author:** [@engalgamal96](https://zatca1.discourse.group/u/engalgamal96)\ **Replies:** 2\ **Last updated:** [September 15, 2025, 1:59pm UTC](https://zatca1.discourse.group/t/csid-for-many-unit-on-the-same-vatnumber/8400 "2025-09-15T13:59:08Z")
Now we have more than one unit (Program) to send to Zatka, put all groups under the same VAT Number. Can we create 3 CSIDs for each branch so each unit can send directly ? --- ## [Onboarding Inquiry](https://zatca1.discourse.group/t/onboarding-inquiry/8370)
**Author:** [@Abdalla\_Elg](https://zatca1.discourse.group/u/Abdalla_Elg)\ **Replies:** 2\ **Last updated:** [September 12, 2025, 5:09pm UTC](https://zatca1.discourse.group/t/onboarding-inquiry/8370 "2025-09-12T17:09:53Z")
Dear Fatoora Developer Community, We have successfully tested our integration solution in the test environment and moved to testing in simulation. However, After following the steps provided to onboard a test solution, … --- ## [Unauthorized on compliance API during onboarding](https://zatca1.discourse.group/t/unauthorized-on-compliance-api-during-onboarding/8355)
**Author:** [@mansutawatur](https://zatca1.discourse.group/u/mansutawatur)\ **Replies:** 0\ **Last updated:** [September 7, 2025, 2:38pm UTC](https://zatca1.discourse.group/t/unauthorized-on-compliance-api-during-onboarding/8355 "2025-09-07T14:38:09Z")
We are encountering a 401 Unauthorized response on the Core Compliance API during the onboarding process. Could you please confirm if there is any validity period associated with the preCSID? Additionally, we are experi… --- ## [Getting error response when generating production CSID](https://zatca1.discourse.group/t/getting-error-response-when-generating-production-csid/8343)
**Author:** [@Sam\_ACP](https://zatca1.discourse.group/u/Sam_ACP)\ **Replies:** 0\ **Last updated:** [September 7, 2025, 1:36pm UTC](https://zatca1.discourse.group/t/getting-error-response-when-generating-production-csid/8343 "2025-09-07T13:36:14Z")
CSID – USED for Onboarding (previously it was working fine) {“requestID”:XXXXXXXX,“dispositionMessage”:“ISSUED”,“binarySecurityToken”:“XXXXXX”,“secret”:“XXXXXX”,“errors”:null} URL: https://gw-fatoora.zatca.gov.sa/e-in… --- ## [Invalid-CSR , The provided Certificate Signing Request (CSR) is invalid. in simulation](https://zatca1.discourse.group/t/invalid-csr-the-provided-certificate-signing-request-csr-is-invalid-in-simulation/8338)
**Author:** [@Invoice\_solutation](https://zatca1.discourse.group/u/Invoice_solutation)\ **Replies:** 0\ **Last updated:** [September 7, 2025, 1:22pm UTC](https://zatca1.discourse.group/t/invalid-csr-the-provided-certificate-signing-request-csr-is-invalid-in-simulation/8338 "2025-09-07T13:22:55Z")
I am using simulation endpoint and official sdk, step: i have created csr and private key with sdk submitted csr and got binarySecurity token and secret i have modified sdk cert with decoded binarySecurityToken… --- ## [Urgent – Missing CSID & unclear 406 error during Wave 18 onboarding](https://zatca1.discourse.group/t/urgent-missing-csid-unclear-406-error-during-wave-18-onboarding/8219)
**Author:** [@integration](https://zatca1.discourse.group/u/integration)\ **Replies:** 1\ **Last updated:** [August 31, 2025, 10:11am UTC](https://zatca1.discourse.group/t/urgent-missing-csid-unclear-406-error-during-wave-18-onboarding/8219 "2025-08-31T10:11:40Z")
We are currently onboarding clients for Wave 18 (deadline 31st of this month) and facing a critical issue started from Monday (25 - 08 - 2025 ): After sending invoices in both simulation and production, we do not rece… --- ## [OTP critical issue (CSID generation)](https://zatca1.discourse.group/t/otp-critical-issue-csid-generation/8195)
**Author:** [@m.khatib.minerets](https://zatca1.discourse.group/u/m.khatib.minerets)\ **Replies:** 1\ **Last updated:** [August 28, 2025, 7:28am UTC](https://zatca1.discourse.group/t/otp-critical-issue-csid-generation/8195 "2025-08-28T07:28:35Z")
Dears, Many of our customers informed us that they are unable to register or enroll their devices using the ZATCA OTP , please find below the CSR and the response from ZATCA API. {“csr”: LS0tLS1CRUdJTiBDRVJUSUZJQ0F… --- ## [CSR generation error](https://zatca1.discourse.group/t/csr-generation-error/8150)
**Author:** [@Ribin](https://zatca1.discourse.group/u/Ribin)\ **Replies:** 0\ **Last updated:** [August 24, 2025, 4:26pm UTC](https://zatca1.discourse.group/t/csr-generation-error/8150 "2025-08-24T16:26:40Z")
Hai, actually iam trying to create onboarding solution so frst i was triying to create csr and using fatora otp im trying to call api (production) but bad request getting so any c# cdoe how to create the hashed csr and t… --- ## [{"errors":\[{"code":"Invalid-OTP","message":"The provided OTP is invalid"}\]}](https://zatca1.discourse.group/t/errors-code-invalid-otp-message-the-provided-otp-is-invalid/7832)
**Author:** [@Malik](https://zatca1.discourse.group/u/Malik)\ **Replies:** 5\ **Last updated:** [August 10, 2025, 7:48am UTC](https://zatca1.discourse.group/t/errors-code-invalid-otp-message-the-provided-otp-is-invalid/7832 "2025-08-10T07:48:30Z")
Dear Team, Today tried to onboard by generating csr using SDK, C:\\zatca\>fatoora -version \*\*\*\*\*\*\*\*\*\* Welcome to ZATCA E-Invoice Java SDK 3.4.2 \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* This SDK uses Java to call the SDK (jar) passing it … --- ## [CSID Protection](https://zatca1.discourse.group/t/csid-protection/7839)
**Author:** [@Eman](https://zatca1.discourse.group/u/Eman)\ **Replies:** 6\ **Last updated:** [August 4, 2025, 7:42am UTC](https://zatca1.discourse.group/t/csid-protection/7839 "2025-08-04T07:42:14Z")
How can I secure my invoice account from the introduction of fake electronic invoices after the recent hacker attack that stole passwords? I’m trying to create a new account with the same data entered previously, but it… --- ## [Inquiry Regarding Using Multiple E-Invoicing Systems Under the Same VAT Number](https://zatca1.discourse.group/t/inquiry-regarding-using-multiple-e-invoicing-systems-under-the-same-vat-number/7900)
**Author:** [@SlaDev](https://zatca1.discourse.group/u/SlaDev)\ **Replies:** 1\ **Last updated:** [July 31, 2025, 2:36pm UTC](https://zatca1.discourse.group/t/inquiry-regarding-using-multiple-e-invoicing-systems-under-the-same-vat-number/7900 "2025-07-31T14:36:31Z")
Dear ZATCA Support, We ar a service provider (e-invoicing software) on behalf of one of our clients who is a VAT-registered business in Saudi Arabia. The client is currently using two separate invoicing systems\*\*: our … --- ## [CSR Generation(We are in the final stages of deploying our ZATCA-integrated solution)](https://zatca1.discourse.group/t/csr-generation-we-are-in-the-final-stages-of-deploying-our-zatca-integrated-solution/4733)
**Author:** [@Mausoof](https://zatca1.discourse.group/u/Mausoof)\ **Replies:** 3\ **Last updated:** [July 31, 2025, 8:37am UTC](https://zatca1.discourse.group/t/csr-generation-we-are-in-the-final-stages-of-deploying-our-zatca-integrated-solution/4733 "2025-07-31T08:37:15Z")
Good morning, We are in final stage of deployment of our zatca integrated solution. We successfully onboarded with our company’s fatoora account and tested clearance API after receiving Prod CSID in simulation env We … --- ## [Changing Accounting System](https://zatca1.discourse.group/t/changing-accounting-system/7845)
**Author:** [@ucitco](https://zatca1.discourse.group/u/ucitco)\ **Replies:** 0\ **Last updated:** [July 28, 2025, 2:31pm UTC](https://zatca1.discourse.group/t/changing-accounting-system/7845 "2025-07-28T14:31:53Z")
Dear Zatca team, We have a merchant who want to switch to use our solution to issue invoices (CR, DN) Currently they are using different service provider to issue invoices. The invoice consequence IRN on the current s… --- ## [Guidance on Smooth Transition of Client from Another EGS Provider to Our System](https://zatca1.discourse.group/t/guidance-on-smooth-transition-of-client-from-another-egs-provider-to-our-system/7680)
**Author:** [@Mausoof](https://zatca1.discourse.group/u/Mausoof)\ **Replies:** 5\ **Last updated:** [July 28, 2025, 9:44am UTC](https://zatca1.discourse.group/t/guidance-on-smooth-transition-of-client-from-another-egs-provider-to-our-system/7680 "2025-07-28T09:44:25Z")
Hi Assalamu alaikum, We are a ZATCA-approved solution provider for E-Invoicing. One of our clients, who is currently generating E-Invoices using a different EGS provider, is in the process of transitioning to our system… --- ## [ZATCA Sandbox – Confused about Onboarding and CSID Process (PHP Integration)](https://zatca1.discourse.group/t/zatca-sandbox-confused-about-onboarding-and-csid-process-php-integration/7383)
**Author:** [@Ali00032](https://zatca1.discourse.group/u/Ali00032)\ **Replies:** 5\ **Last updated:** [July 24, 2025, 3:06pm UTC](https://zatca1.discourse.group/t/zatca-sandbox-confused-about-onboarding-and-csid-process-php-integration/7383 "2025-07-24T15:06:11Z")
Hi team, I’m a developer working with CodeIgniter/PHP and trying to integrate ZATCA’s e-Invoicing system for simplified invoices in Sandbox mode. I followed the documentation but I’m confused about a few things. Here’s… --- ## [Didn't Catch the compliance\_request\_id from the First Step](https://zatca1.discourse.group/t/didnt-catch-the-compliance-request-id-from-the-first-step/7716)
**Author:** [@amrhany](https://zatca1.discourse.group/u/amrhany)\ **Replies:** 1\ **Last updated:** [July 18, 2025, 8:50pm UTC](https://zatca1.discourse.group/t/didnt-catch-the-compliance-request-id-from-the-first-step/7716 "2025-07-18T20:50:08Z")
Hi, Now I’m stuck while trying to generate the Production CCID, as this step requires the ‘compliance\_request\_id’ to proceed. How can I retrieve or regenerate the compliance\_request\_id if I missed it during the initial… --- ## [Assistance Needed with PCSID Issue "The provided CurrentCCSID is invalid"](https://zatca1.discourse.group/t/assistance-needed-with-pcsid-issue-the-provided-currentccsid-is-invalid/3652)
**Author:** [@SlaDev](https://zatca1.discourse.group/u/SlaDev)\ **Replies:** 19\ **Last updated:** [July 13, 2025, 12:28pm UTC](https://zatca1.discourse.group/t/assistance-needed-with-pcsid-issue-the-provided-currentccsid-is-invalid/3652 "2025-07-13T12:28:52Z")
Hi Zatca Team, I hope this message finds you well. We have successfully onboarded a lot of clients. However, we are encountering an issue with some of them while obtaining the PCSID. The response from the Zatca endpo… --- ## [Clarification on Configuration of Organization Unit Name (OU) and CRN Usage During Onboarding and Invoice Submission to ZATCA](https://zatca1.discourse.group/t/clarification-on-configuration-of-organization-unit-name-ou-and-crn-usage-during-onboarding-and-invoice-submission-to-zatca/6726)
**Author:** [@arjun\_tech24](https://zatca1.discourse.group/u/arjun_tech24)\ **Replies:** 9\ **Last updated:** [July 13, 2025, 12:28pm UTC](https://zatca1.discourse.group/t/clarification-on-configuration-of-organization-unit-name-ou-and-crn-usage-during-onboarding-and-invoice-submission-to-zatca/6726 "2025-07-13T12:28:43Z")
@Ankit\_Tiwari , @idaoud , @Aturkistani I have a few clarifications regarding the use of “Organization Unit Name (OU)” and Other Seller ID (CRN) in the context of onboarding clients and submitting invoices to ZATCA. Kind… [Previous page](https://zatca1.discourse.group/c/onboarding/13.md) [Next page](https://zatca1.discourse.group/c/onboarding/13.md?page=2)